Warranty policy
Warranty cover depends on the manufacturer of the individual product. Where a manufacturer warranty applies, the length and terms are stated on that product's page.
Your statutory rights
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item develops a fault, these rights apply regardless of any manufacturer warranty.
If a fault appears within 30 days of delivery you can ask for a full refund. After that, you can ask for a repair or replacement.
Manufacturer warranty
We only state a warranty period where the manufacturer or supplier actually provides one for that model. Where no warranty information is shown, none is claimed.
Making a claim
Contact us with your order reference and a description of the fault. We will confirm whether the claim is handled by us or directly by the manufacturer and guide you through the next step.