Returns & refunds
Our commercial 30-day returns policy sits alongside — and does not replace — your legal rights as a consumer in the United Kingdom.
Return window
You may request a return within 30 days of receiving your order. Under the Consumer Contracts Regulations you also have a statutory 14-day cancellation period for most online purchases, which starts the day after delivery.
Condition of returned items
Items should be returned complete, with all accessories and packaging, and in a condition that allows us to resell them. We may reduce a refund to reflect handling beyond what is needed to inspect the item.
Return postage
Where an item is faulty, damaged in transit, or not what you ordered, we cover the return postage. Where you simply change your mind, the cost of returning the item is yours.
Refund processing
Refunds are issued to the original payment method once the item reaches us and has been checked, normally within 14 days of receipt.
Damaged or wrong items
Tell us within a reasonable period of delivery, with photographs where the item arrived damaged. We will arrange a replacement or a full refund, including original delivery costs.
Cancelling an order
If your order has not been dispatched, contact us and we will cancel it and refund you in full. If it has already shipped, treat it as a return once it arrives.
How to start a return
Use the contact page with your order reference and a short description of the problem, and we will send return instructions.